About
I'm a product and operations leader who builds high-trust teams and the operating systems that keep them moving. Over the past decade I've worked at the intersection of strategy, technology, and execution, helping teams turn ambitious ideas into durable products that serve real customers.
Today, I lead Sunscription at US Solar, spanning customer acquisition, billing and payments, platform development, and long-term product strategy. My focus is on making community solar understandable, scalable, and genuinely customer-friendly, while coaching leaders to own outcomes end-to-end.
I'm especially interested in how data, automation, and thoughtful product design reduce friction without losing the human element.
Current Focus
I'm exploring the intersection of AI, design, and business, with a focus on the systems and agents that will power the next decade of work. I'm drawn to tools that improve decisions, simplify complex workflows, and help teams move faster without sacrificing trust.
What I Work On
Product & Platform Leadership
Building and scaling customer-facing platforms that handle real-world complexity: utilities, billing, payments, compliance, and support.
Customer Experience at Scale
Designing systems that balance automation with clarity and trust, especially in industries where customers are rightfully skeptical.
Growth with Constraints
Growing responsibly in regulated environments, where success depends on operational rigor as much as creativity.
Teams & Systems
Building empowered teams with clear ownership, strong communication, and AI-assisted workflows that remove busywork and keep focus on hard problems.
Experience
I lead the teams and technology that acquire, manage, and support residential community solar customers across multiple states. My role spans growth, customer experience, product management, and automation, with a focus on transparency and trust at scale.
I've led marketing, product, and customer experience teams in healthcare, digital agencies, and early-stage businesses, often stepping in where strategy and execution needed to meet in the middle. I've also founded and advised small teams working on analytics platforms, growth strategy, and digital products.
How I Think
- Complex systems fail at the edges. Design for the edge cases early.
- Clear language beats clever language, especially with customers.
- Scale exposes everything: bad assumptions, weak tooling, unclear ownership.
- Automation should create space for judgment, not replace it.
- Long-term trust is a competitive advantage.